Return Policy

We want you to love your purchase!

If you’re not completely satisfied with your purchase, please contact us through the Contact Us page on our website or email us at hello@pbpetgoods.com within 14 days of receiving your order to request a return. Please note that returned items must be unused, unworn, and in their original condition.

Please include your order number and email address in your return request. If your return is accepted, we’ll send you a return shipping label, along with instructions on how to mail your package.

Once we receive your returned item, we will process your refund. You will be refunded on your original payment method, minus the cost of shipping. 

Damaged/Wrong Orders

Please inspect your purchase upon receipt and contact us immediately if an item is defective or damaged or if you received the wrong item by mistake so that we can evaluate the issue and make it right.